8x8 Voice for Microsoft Teams is an enterprise grade cloud-to-cloud Direct Routing integration with the Microsoft Phone System, providing enterprise-grade telephony and global PSTN connectivity to customers that want to retain Microsoft Teams as their sole collaboration interface. With a PSTN presence in 38 countries and unlimited calling plans in 47 countries worldwide, all running on one of the industry’s most reliable telephony communications platforms, 8x8 is the best choice to enable PSTN communications globally for your Teams users.
That’s what 8x8 Voice for Microsoft Teams is all about.
Key benefits include:
- Global PSTN access for your Microsoft Teams users without changing the user experience
- Full PSTN access for Microsoft Teams users in 38 countries, with toll free and DID numbers in 120+ countries
- Unlimited calling plans in up to 47 countries
- A native contact center solution that integrates with Microsoft Teams
- Native integrations with over 35 business applications such as Salesforce, Microsoft Dynamics and Zendesk
The familiar Teams experience, with unbeatable global reach
Microsoft Teams is the primary collaboration hub for employees in organizations around the world. Teams users can make and receive global calls right from the native Teams dialer thanks to direct routing with 8x8.
When we say global, we mean it
Call connectivity—and quality—shouldn’t stop at the border. 8x8 provides crystal-clear calls with phone numbers in 120+ countries, unlimited calling plans in 47 countries, and full PSTN replacement in 38 countries. It’s no surprise Gartner has recognized 8x8 as a leader in their Magic Quadrant for UCaaS eight times in a row.
Hassle-free setup, no capital investment required
Keep using your existing phones, apps, and devices. Deploying 8x8 Voice for Teams is a simple process of connecting to your Microsoft 365 environment and selecting users to add. Once you’re up and running, it’s easy to manage and link Teams users to 8x8 voice services from the same integrated admin portal.
Teams is just the start
8x8 Voice for Microsoft Teams also integrates seamlessly into popular business apps and CRM tools like Salesforce. Train your Teams users? You probably don’t even have to tell them. Between Teams and the other business apps, they can keep their current workflow without switching apps as CRM records get automatically updated.
Inject Teams with enterprise-ready contact center features
Your contact center agents shouldn’t have to learn a separate communications tool. The 8x8 cloud contact center routes calls directly to Teams-powered support staff, improving customer service and supporting omnichannel interactions, call recording and more.
Enhance business intelligence
The 8x8 analytics suite provides an insightful array of reports that are available at your fingertips. Realtime data and speech analytics offer visibility into all your Teams and non-Teams calls—revealing key trends, call patterns and customer sentiments.