Telefónica has relied on Insight for the governance of its cloud environment in the workplace. As a result, teams collaborate more dynamically and productively, information and projects get managed more efficiently, and there has been an overall time reduction in decision making.
The IT team’s objective at Telefónica is to build tools that provide increased productivity, improved teamwork and reduced delivery times.
Telefónica is one of the largest companies in the world, with tens of thousands of users and multiple nationalities, spread across dozens of companies in 16 countries - so managing innovation in the workplace is not easy to say the least. The same user experience and business objectives are sought after no matter the location: to enhance collaboration and mobility, and guarantee security.
The adoption of Microsoft Office 365 technology is aligned with the corporate strategy of continuous transformation. This process began six years ago, however more recently the organisation faced an important complexity challenge in the governance of their cloud services and solutions.
Telefónica needed to measure and control the adoption process for Office 365, and whether it was possible to simplify the implementation of new workloads, while taking into account several organisational aspects such as technical capabilities, legal and compliance requirements and language.
Insight’s cloud specialists were able to deliver technical expertise and collaborate on the governance for Telefónica’s cloud through several complementary tools: an advanced collaborative manager for innovation projects in the workplace, PowerBI based dashboards for agile decision making, and the generation of administration guides for each Office 365 workload implemented.
Office 365 Weekly Digest is a report by Insight tailored to the needs of Telefónica. This report helps them to detect and prepare for any new changes announced by Microsoft, allowing enough time to implement them if applicable. The report includes new functions, roadmaps and developments that can be applied to the company’s global Office 365 infrastructure.
By enabling all of this, continuous innovation in the workplace is now a reality. The rapid adoption of Microsoft Teams – a productivity hub, promotes collaboration and communication across the business, with 72,000 users joining the application in just six months, representing 55% of the user base. The goal is for 100% of Telefónica’s users to have the possibility to join in another ten weeks’ time.